repair service

Made to last. 

Our designs are made from carefully chosen high-quality materials and with time taken over every seam with premium craftsmanship. Still, sometimes it happens: a seam gives, a button goes missing, a sleeve catches on something. Repairs are free for our pieces, whenever you bought it, because we believe in longevity and love our designs.

What we repair

• Seams and hems: We close split seams and redo hems.
• Tears and holes: darned or mended by hand, depending on what the fabric and the damage allow.
• Buttons and fastenings: original buttons from our stock.
• Other: Something unforeseeable happened? Simply send us a picture and we will assess the possibilities.
• Not repairable: We will take a look and critically assess all damages. In rare cases we might come to the conclusion, that repair is not reasonable. If that's the case, we'll explain why and talk you through the options.

  
  

How we repair

Whether a repair shows depends on the damage and the material. A split seam usually disappears completely, a hole often doesn't. Before we start, we tell you what the result will most likely look like and we will assess together how to go about the repair in this process:

How it works

1. Send a request: A few photos and two sentences about the damage are enough.
2. Hear back: Within five working days we tell you what we would do, what the result will look like and how long it will take.
3. Post it or drop it off: by mail or in person at the atelier.
4. Back with you: mended, steamed and with a short note on what we did.

Request a repair

We will usually reply to a request within five working days. The information we need in order to process your repair:

• Name
• Email
• Description of the piece (name, colour, material, if you know it)
• What happened
• Information and/or invoice of your purchase
• Photos (whole piece and detail, up to 5 images)
• Anything else we should know? (optional)

FAQ

• Is the repair really free?
  Yes. For our own designs we charge for neither labour nor material.
• Will the repair be visible?
  Sometimes yes, sometimes no. It depends on what's damaged and what the piece is made of. We tell you beforehand, and then you decide whether we go ahead.
• Does that include older or second-hand pieces?
  Yes, any piece of ours, wherever it came from. Please describe when and how you purchased it with invoice, if possible. It helps us to understand the lifecycles of our designs. And yes: We will also repair if you found it second hand.
• Do you repair pieces from other brands?
  Generally no, because we need time to focus on our daily work. However, if you have an all-time favourite you want us to take a look at, simply send a request and we will take a look.
• How long does a repair take?
  That is highly dependant on the repair and our capacity. We tell you upfront.
• What if the original fabric is gone?
  We generally have all materials on stock. If none are left, we will suggest a matching material.
• Who pays for shipping?
  You will pay for the shipping to us, we will send it back to your provided address.
• Do you also take back older designs?
  Yes, you can also send your designs to us and we will assess weather to recycle, redesign or resell. Depending on the condition you will receive store credit.
• What about withdrawals?
  To withdraw from a purchase, please check our return policies and use the withdrawal form within 2 weeks after your purchase.